A. Look at the lower left corner of the password screen. You should see something like c:\omnis7\yourdatafilename.df1 (if you are at the server) or \\server\c\omnis7/yourdatafilename.df1 (if you are at a workstation). The important things to know here are which computer is your server and what your data file name is. If the path at the lower left of the password screen looks incorrect, the password screen is going into a different file. Click on cancel, then at the Select Data file window, click on the arrow at the end of the Look In field. If you are at a workstation, select Network Neighborhood or My Network Places. Then, in the larger white field, double click on your server, then the C:\ drive, then the Omnis7 folder, then your data file. If you are at the server, select the C:\ drive at the Look In field, then the Omnis7 folder, then your data file. When password screen comes up again, check the path. It should now be correct and you can enter your password.

A. Close ClienTrax. At your Desktop, double click on Network Neighborhood (My Network Places). It is likely that you cannot see the server here either, meaning your workstation has lost its connection to the network. Shut down the computer and restart it. If this does not reestablish the connection, it may be necessary to restart the entire system (turn everything off, including the hub if you have one, check all cable connections, then bring it back up in the proper order). If this still does not reestablish the connection, you will need to contact your network/hardware consultant.

A. Please read the update notes below:
If you do not receive e-mail updates throughout the year, along with the update notes informing you of the changes from one version to the next, you may not have received any information on the many new features we have added since version 6.0c7. Please make sure that all staff members who use ClienTrax are given an opportunity to read this document so they know what to expect from the update.